Terms & Conditions
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Terms & Conditions – Farm Stay “Glamping” Accommodations
DISCLAIMERS & DISCLOSURES
You are responsible for your own safety throughout your stay with us.
Do not, under any circumstances approach any animals, leave food outside unattended, leave a campfire unattended bring any weapons, or take part in any illegal activity throughout your stay.
We are not liable for any personal injury or damage to personal property. This is inclusive of any damage incurred to your vehicle as a result of exposure to unpredictable inclement weather or rural road conditions.
Our total liability under these Terms is limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim and neither party is liable for consequential or indirect loss.
You are responsible for reading all communication addressed to you from us. This includes but is not limited to all access instructions, parking instructions, electricity, water and gas conservation throughout your off-grid stay with us. Failure to read all communication may result in vehicle damage or over-consumption of necessary resources throughout your stay.
INTRODUCTION
Please read our terms and conditions set out below (Terms), including our House Rules (Attachment 1) and, as applicable, our Pet Terms and Conditions (Attachment 2), before booking a stay with us. In these Terms, “we”, “us” “our” means Jarabin Pty Ltd (ABN 22 642 306 385), “you” or “your” means the person, organisation or entity that books a stay with us, and any guests staying with you.
These Terms form the agreement under which we will supply our stays to you. Please read these Terms carefully. By booking a stay with us, you indicate that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms.
If you have any questions, please contact us before booking a stay, by using the contact details below.
BOOKING STAYS
You may book a stay from us by booking contacting us directly via our website (“Site”) or on the following third party websites: Airbnb, Expedia, VRBO, Booking.com, Hipcamp or Google Vacation Rentals. You must be at least 18 years old to make a booking. We may, at our discretion, accept or reject any booking of a stay, for any reason. If we accept your booking, a confirmation email will be sent to you by us. It is your responsibility to check the booking details (including, in particular, the details of your stay).
Your booking will be complete, on your payment of the fees for the stay in accordance with these Terms, and any payment terms set out on the Site.
CANCELLATION, BOOKING CHANGE & NAME CHANGE POLICY
Our booking change, cancellation and name change policy is as follows, where you cancel your stay, request a change to your stay or request a name change on your booking:
· Cancellations made 21 days or more before check-in date = full refund less $25 processing fee and any booking/merchant fees.
· Date Changes made 21 days before check-in date = $25 processing fee PLUS any additional nightly rate charges based on your desired date changes (changes are subject to availability).
· Cancellations made less than 21 days before check-in date = no refund of any fees paid and no changes possible.
All change requests must be emailed with the information you are requesting to change. If you are unable to make your stay, the cancellation policy will apply.
Once a booking is confirmed, any cancellation or change to the booking made by the guest will be subject to our cancellation policy. We regret that we cannot offer refunds or credits for any changes of mind you might make at the location or for any early departures. In the event that a guest fails to arrive on the scheduled date of arrival, the full amount of the reservation will be charged and no refund will be issued.
PAYMENT
The fees are determined by the stay that you have selected during the booking process and as further particularised on the Site. The fees for your stay must be paid in full prior to the commencement of your stay with us. You must use a credit card in your own name.
The payment methods we offer are set out on the Site. We may offer payment through a third party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
No payments made by promotional vouchers, Gift Cards, Service NSW vouchers or for any purchases of firewood, kayak or any other additions or add-ons can be exchanged for cash or transferred to another guest under any circumstances, regardless of booking cancellation.
You are liable for all costs and charges arising as a result of these Terms. You authorise us to debit funds from your credit or debit card for all costs and charges incurred and for any other liability owed by you to us under these Terms (including, without limitation, loss or damage to the fixtures, fittings, inventory, dwelling or property, postage of lost item, cleaning fees, rubbish disposal and tow fees).
RESCHEDULING OR CANCELLATION BY US
We will notify you as soon as possible if we need to cancel or reschedule a stay, and we will use our best endeavours to reschedule the stay at an alternate start date or location that is agreed between you and us.
If we cancel a stay because of events or circumstances beyond our reasonable control:
prior to the start date of the stay, we will offer a free change to another nearby stay of equal value or you will receive a credit of any fees that have been paid by you; and
during your stay, at our reasonable discretion (based on the event or circumstance) you may be offered the option of late checkout or a credit to be used towards a future stay with us.
YOUR CONDUCT
During your stay, you must cooperate with us, and comply with the House Rules, as set out at Attachment 1 to these Terms, and any instructions or directions given to you by us.
You also acknowledge and agree that:
your stay is for recreational and holiday purposes only and that any excessive noise, anti-social behaviour, illegal acts, parties or functions of any kind are not permitted;
the number of occupants during your stay must not exceed the number of guests set out in your booking and that any additional guests must be agreed in advance by us and may be subject to additional fees;
we take no responsibility for any of your actions, incidents or damage or loss of your personal property during your stay;
you are responsible for any additional cleaning costs where you have left the site in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge or more and any failure to remove rubbish will result in a $35 charge per bag;
your failure to park your vehicle in the designated parking area at your dwelling may result in damage to your vehicle and in the event your vehicle becomes bogged, you may be required to pay a $150 towing fee (if organised by us) or potentially much higher if provided by a third party;
smoking is not permitted inside any dwelling at any time but may be permitted at a minimum of 10 metres from the dwelling (noting we expect you to take due care to avoid fire risk and subject to any fire bans in place during your stay).
You agree to indemnify us for any losses that we may suffer due to your stay, including but not limited to any damage to the dwelling, furniture, fittings, surrounding land, animals (including wildlife and livestock) by you or your guests or failure to properly exit the dwelling including but not limited to failure to close windows, lock the door, leave the key in the correct location, or turn off the gas or water if required. Compensation for any damage will be charged directly to your credit card on file.
If we have reasonable grounds to believe that your conduct breaches any of these Terms, we have the right to request you to leave a stay if in our view your conduct is inappropriate. If we request you to leave a stay on this basis, you must leave immediately and no refund will be made to you.
YOUR COOPERATION
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us to be able to process your booking for a stay and to provide the stay to you. This includes, but is not limited to, providing us with your full name, date of birth, contact details and postcode. The information and documentation that you provide to us, must be complete, accurate and correct.
All guests must be identified in the booking prior to the commencement of your stay with us. Failure to disclose this information may be regarded as trespassing on privately-owned land, resulting in heavy fines imposed by us on to you.
LIMITATION OF LIABILITY
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
any acts or omissions of you;
any acts or omissions of any third party;
any event or circumstance beyond our reasonable control;
any information or documentation supplied by you; and
any property loss or damage (including to any of your belongings) or personal injury, loss or death, except where caused by our negligent act or negligent omission.
Neither party will be liable for any consequential or indirect loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to an amount not exceeding the fees paid by you to us for the stay which is the subject of the claim, provided that this clause will not operate to limit your liability for any indemnities provided in these Terms.
The obligations under this will survive termination of these Terms.
GENERAL
Promotions: We may from time to time issue discount codes or run promotions and competitions on the Site or on social media. The conditions of use relating to any promotion, discount or competition will be set out on the Site.
Compliance with law: You agree to comply with all applicable laws.
Governing Law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
For any questions or notices, please contact us at:
Jarabin Pty Ltd (ABN 22 642 306 385)
+61 485 881 266
Attachment 1 – House Rules
RISK DISCLAIMER
Our dwellings reside on working farms, and as such, there are important risks to be aware of, including the following:
You may be provided with rules specific to your stay, which may include but are not limited to indicating where you are/ are not permitted to go. You agree to abide by any rules and not enter any unrestricted or fenced-off areas.
You must not interact with any animals (including livestock and wildlife). There is strictly no entering of the livestock pens permitted at any time or feeding any animals.
Please leave gates as you found them (i.e. close them behind you if they were closed) to prevent animals escaping / entering.
There are vehicles operating throughout the property. Please be aware of vehicles when walking through the property.
Some dwellings and the property in its entirety may include hazards such as unfenced dams, uneven and steep surfaces, which you should exercise particular caution when using or nearby.
Parents or guardians are responsible for supervising their children at all times.
No weapons are permitted on any property or in any dwelling.
GENERAL
Guests and visitors must comply with the booking Terms, and all House Rules.
Guests must notify us of any problems with the dwelling as soon as possible.
Check-in is at 2pm, and Check-out is at 10am.
Guests should arrive prior to 5PM as our off-grid properties can be difficult to locate during twilight hours. No refunds or credits are applicable if you arrive after dark and cannot locate your site.
AMENITIES
· Glamping accommodations are equipped with the necessities to enjoy your time in nature. We intentionally maintain a simple and minimalistic space, equipped with essentials to cook, clean, shower and sleep.
· Every dwelling includes cooking utensils, an indoor cooktop, a small fridge, bedding, towels and consumables such as salt, pepper, coffee, tea and olive oil.
· All equipment and facilities are provided at our discretion. While we aim for all equipment to be in working order for the duration of your stay, should a breakdown or rare occurrence arise that renders a non-essential element unusable, we do not take the responsibility for replacing or refunding you for the lack of use of this equipment or facilities.
· If your booked dwelling provides air-conditioning, we allow a maximum of 3 hours of heating or cooling per day, depending on the ambient temperature and solar status from the sun. Excessive use may impact the ability to use all electrical facilities during your stay and in these circumstances we do not take the responsibility for replacing or refunding you for the lack of use of this equipment or facilities.
OFF GRID
Insects & Wildlife
You accept that you are staying in an off-grid rural dwelling and that you will likely encounter wildlife, insects, vermin, livestock and/or other animals.
Our dwellings are maintained and cleaned regularly; however, wildlife is common in the country areas. We do not accept any liability (nor will we issue a refund or credit) for the visits of any insects, livestock, vermin or wildlife, including, but not limited to, cattle, kangaroos, wallabies, wombats, birds, flies, midges, mosquitoes, spiders, snakes, ticks, leeches and rodents.
Guests agree to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the dwelling and surrounding property clean, and securing all personal items. You are not permitted to harm the land or the natural habitat of any wildlife in any way. Neither, are we liable for any personal injury due to animals, wildlife, insects or bugs.
POWER & CONNECTION
· By booking an off-grid, rural stay, you accept that the dwelling is powered by its own solar electricity, gas, and water supply at all times and is not connected to any mains.
· You accept that throughout your stay, you are responsible for your solar electricity usage, water conservation and gas supply. Failure to do so may result your dwelling running short on electricity, water and gas.
· The nature of being off-grid means that there may be rare occurrences when water, gas and electricity may be low throughout your stay. We are available to support you throughout these occurrences in the unlikely event they arise. Please contact us using the contact details provided in your booking between 8AM and 9PM (AEST), with potentially reduced hours on public holidays.
· You accept that there may be no internet, phone reception and that local towns or medical services may not be accessible without a lengthy drive from your dwelling.
CLEANING
By Jarabin:
Every dwelling is cleaned prior to each guest’s arrival to the property. If there are any reasonable cleanliness issues when you arrive, you agree to notify us as soon as possible so that the appropriate action can be taken. For example, in the rare occurrence of a housekeeper failing to clean a property and you notify us on your arrival, you accept that we may require up to 4 hours following your notification to rectify the issue.
By You:
Before your departure from staying with us, you accept that you are responsible for leaving the dwelling in a clean state, as well as placing all of your rubbish in the rubbish bins provided.
You are required to clean any cooking utensils used, BBQ (if used and if your dwelling has one), fire pit grill and remove any rubbish or unreasonable mess created by you in or around the dwelling.
Failure to reasonably clean the dwelling before your departure will result in an immediate $40 charge to you for the extra time incurred by our cleaners.
Failure to remove rubbish after your stay will result in an immediate $35 charge to you per bag.
CAMPFIRES
We may ban any fires at any time beyond any local fire ban. Any guest who lights a fire when a fire ban has been imposed will be removed from the property and will immediately incur a $2,000 fine.
If fires are permitted, they must be contained within the designated fire pit. By choosing to light a fire, you accept the responsibility to comply with all fire regulations and for mitigating any risks to the dwelling, property, people and animals.
If it is windy, you must not light a fire under any circumstances.
Standard fire regulations are as follows:
When lighting fires, you must only use the designated fire pits.
Ensure there is no debris within 2 metres of the fire.
Completely extinguish the fire before leaving the firepit at any time.
Under no circumstances leave any fire unattended, including at night.
Please familiarise yourself with fire regulations in the state of the dwelling you are visiting.
New South Wales: http://www.rfs.nsw.gov.au/
National standards: https://afdrs.com.au/
EXTREME WEATHER CONDITIONS
In the case of extreme or inclement weather conditions, we will offer all guests a credit for you to redeem when it is safe to travel to off-grid, rural locations.
Please note, we will not offer any credit or refund if the dwelling is available but you are unable to make it due to extreme or inclement weather conditions at your home or en route to the dwelling you have booked. For this reason we recommend you consider travel insurance or making your booking with a credit card that provides travel insurance.
PARKING
All of our dwellings are located on rural land with varying access conditions.
To ensure the safety of our guests and the conservation of the natural environment, you are required to park your vehicle in the designated parking area. Failure to adhere to the parking parameters outlined by us severely risks the condition of the land, as well as the safety of you and your vehicle.
In the event you fail to park in the designated parking area at your dwelling and become bogged, you will immediately incur a $150 fee for one of our trusted caretakers to assist with retrieving your vehicle should they be available.
Failure to follow access instructions outlined by us prior to your booking may result in damage to your vehicle. Any costs associated with the damage to your vehicle will be incurred by you at your own expense. You may also be liable for any costs associated with the damage to the property by your vehicle in the event you fail to use the designated parking area.
LOCATION
All our dwellings are situated on privately owned, rural land. In the unlikely event that the land suddenly becomes unavailable, we may be forced to relocate a dwelling to a new location.
As a result, you may receive an email from us notifying you of this change. Jarabin will offer you the opportunity to change your booking location, with no extra processing fee.
Similarly, if the location you have booked suddenly becomes uninhabitable due to inclement weather conditions or unforeseeable occurrences, you will be notified by us. In the case of an unforeseeable location change, you will be offered the choice to change your location or opt for a credit to escape on a different date.
AGE
Jarabin Glamping is an Adults Only retreat. Therefore, all guests must be over the age of 18 years of age.
FOOT-AND-MOUTH DISEASE
As we are a working farm situated in rural NSW, we have taken precautions to ensure the protection of our land partner’s livestock.
Affecting the health of hoofed animals only (cattle, horses, sheep and goats), foot-and-mouth disease poses a significant risk to Australia’s livestock industry.
Any guest staying with us must disclose if they are returning from any area with an outbreak of foot and mouth disease within 72 hours of their booking with us.
Due to the risk that disease can pose to us and our livelihood if you have disclosed that you have returned from any such area within 72 hours from the commencement of your stay, we will take immediate action to relocate you or amend your stay.
Failure to disclose your travel will result in heavy fines.
NOISE
Guests & visitors must not create noise that is offensive or a nuisance to occupiers of neighbouring properties or other guests of Jarabin especially between 9pm – 8am. Offensive or nuisance noise is prohibited and may result in termination of permission to occupy the property, eviction, and loss of rental fees paid under the Terms.
DAMAGES, BREAKAGES, MISSING ITEMS
If there are any damage or faults within the property on arrival, please contact us immediately. If anything is broken or damaged during your stay, please inform us as soon as possible. Likewise, there may be items that you have enjoyed using during your stay. Please do not remove any items but we would be happy to let you know where you can purchase them. You will be responsible and will have to pay for the replacement of any items that are broken, damaged or missing during your stay.
SECURITY DEPOSITS
A pre-authorisation of $250 will be held from your credit card one day before arrival and voided two days after departure.
DEPARTURE ARRANGEMENTS
Please read instructions in the final confirmation email regarding check in and check out arrangements. Failure to check-out at the agreed checkout time will result in a charge of an additional night’s fees.
EMERGENCY CONTACT
In the event of an emergency please call 000 for fire, ambulance or police.
Please call us on +61 485 881 266 or email us on hello@jarabin.com.au for all other non-emergency matters.
Attachment 2 – Pet Terms and Conditions
Jarabin Glamping has a strictly NO PETS policy. Failure to adhere to these terms will result in action taken by Jarabin.
WILDLIFE SAFETY
You must take care with all wildlife and livestock on the premises. We strictly prohibit interaction between any wildlife or livestock.
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Terms & Conditions – Farm Stay “CampSite” Accommodations
DISCLAIMERS & DISCLOSURES
You are responsible for your own safety throughout your stay with us.
Do not, under any circumstances approach any animals, leave food outside unattended, leave a campfire unattended bring any weapons, or take part in any illegal activity throughout your stay.
We are not liable for any personal injury or damage to personal property. This is inclusive of any damage incurred to your vehicle as a result of exposure to unpredictable inclement weather or rural road conditions.
Our total liability under these Terms is limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim and neither party is liable for consequential or indirect loss.
You are responsible for reading all communication addressed to you from us. This includes but is not limited to all access instructions, parking instructions, electricity, water and gas conservation throughout your off-grid stay with us. Failure to read all communication may result in vehicle damage or over-consumption of necessary resources throughout your stay.
INTRODUCTION
Please read our terms and conditions set out below (Terms), including our House Rules (Attachment 1) and, as applicable, our Pet Terms and Conditions (Attachment 2), before booking a stay with us. In these Terms, “we”, “us” “our” means Jarabin Pty Ltd (ABN 22 642 306 385), “you” or “your” means the person, organisation or entity that books a stay with us, and any guests staying with you.
These Terms form the agreement under which we will supply our stays to you. Please read these Terms carefully. By booking a stay with us, you indicate that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms.
If you have any questions, please contact us before booking a stay, by using the contact details below.
BOOKING STAYS
You may book a stay from us by booking on the Hipcamp website or contacting us directly via our website (“Site). You must be at least 18 years old to make a booking. We may, at our discretion, accept or reject any booking of a stay, for any reason. If we accept your booking, a confirmation email will be sent to you by us. It is your responsibility to check the booking details (including, in particular, the details of your stay).
Your booking will be complete, on your payment of the fees for the stay in accordance with these Terms, and any payment terms set out on the Site.
CANCELLATION, BOOKING CHANGE & NAME CHANGE POLICY
Our booking change, cancellation and name change policy is as follows, where you cancel your stay, request a change to your stay or request a name change on your booking:
2 days before arrival = full refund but unfortunately, no refund can be made for any no shows or bookings that are cancelled after that time.
All change requests must be emailed with the information you are requesting to change. If you are unable to make your stay, the cancellation policy will apply.
Once a booking is confirmed, any cancellation or change to the booking made by the guest will be subject to our cancellation policy. We regret that we cannot offer refunds or credits for any changes of mind you might make at the location or for any early departures. In the event that a guest fails to arrive on the scheduled date of arrival, the full amount of the reservation will be charged and no refund will be issued.
PAYMENT
The fees are determined by the stay that you have selected during the booking process and as further particularised on the Site. The fees for your stay must be paid in full prior to the commencement of your stay with us. You must use a credit card in your own name.
The payment methods we offer are set out on the Site. We may offer payment through a third party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
No payments made by promotional vouchers, Gift Cards, Service NSW vouchers or for firewood, kayak or any other additions can be exchanged for cash or transferred to another guest under any circumstances, regardless of booking cancellation.
You are liable for all costs and charges arising as a result of these Terms. You authorise us to debit funds from your credit or debit card for all costs and charges incurred and for any other liability owed by you to us under these Terms (including, without limitation, loss or damage to the fixtures, fittings, inventory, dwelling or property, postage of lost item, cleaning fees, rubbish disposal and tow fees).
RESCHEDULING OR CANCELLATION BY US
We will notify you as soon as possible if we need to cancel or reschedule a stay, and we will use our best endeavours to reschedule the stay at an alternate start date or location that is agreed between you and us.
If we cancel a stay because of events or circumstances beyond our reasonable control:
prior to the start date of the stay, we will offer a free change to another nearby stay of equal value or you will receive a credit of any fees that have been paid by you; and
during your stay, at our reasonable discretion (based on the event or circumstance) you may be offered the option of late checkout or a credit to be used towards a future stay with us.
YOUR CONDUCT
During your stay, you must cooperate with us, and comply with the House Rules, as set out at Attachment 1 to these Terms, and any instructions or directions given to you by us.
You also acknowledge and agree that:
your stay is for recreational and holiday purposes only and that any excessive noise, anti-social behaviour, illegal acts, parties or functions of any kind are not permitted;
the number of occupants during your stay must not exceed the number of guests set out in your booking and that any additional guests must be agreed in advance by us and may be subject to additional fees (not including infants under the age of 2);
we take no responsibility for any of your actions, incidents or damage or loss of your personal property during your stay;
you are responsible for any additional cleaning costs where you have left the site in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge or more and any failure to remove rubbish will result in a $35 charge per bag;
your failure to park your vehicle in the designated parking area at your dwelling may result in damage to your vehicle and in the event your vehicle becomes bogged, you may be required to pay a $150 towing fee (if organised by us) or potentially much higher if provided by a third party;
while smoking is permitted we expect you to take due care to avoid fire risk and subject to any fire bans in place during your stay.
You agree to indemnify us for any losses that we may suffer due to your stay, including but not limited to any damage to the surrounding land, animals (including wildlife and livestock) by you or your guests or failure to properly exit the site. Compensation for any damage will be charged directly to you.
If we have reasonable grounds to believe that your conduct breaches any of these Terms, we have the right to request you to leave a stay if in our view your conduct is inappropriate. If we request you to leave a stay on this basis, you must leave immediately and no refund will be made to you.
YOUR COOPERATION
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a stay and to provide the stay to you. This includes, but is not limited to, providing us with your full name, date of birth, contact details and postcode. The information and documentation that you provide to us, must be complete, accurate and correct.
All guests (including adults, children, infants and pets) must be identified in the booking prior to the commencement of your stay with us. Failure to disclose this information may be regarded as trespassing on privately-owned land, resulting in heavy fines by the Landowner to you.
LIMITATION OF LIABILITY
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
any acts or omissions of you;
any acts or omissions of any third party;
any event or circumstance beyond our reasonable control;
any information or documentation supplied by you; and
any property loss or damage (including to any of your belongings) or personal injury, loss or death, except where caused by our negligent act or negligent omission.
Neither party will be liable for any consequential or indirect loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim, provided that this clause will not operate to limit your liability for any indemnities provided in these Terms.
The obligations under this will survive termination of these Terms.
GENERAL
Promotions: We may from time to time issue discount codes or run promotions and competitions on the Site or on social media. The conditions of use relating to any promotion, discount or competition will be set out on the Site.
Compliance with law: You agree to comply with all applicable laws.
Governing Law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
For any questions or notices, please contact us at:
Jarabin Pty Ltd (ABN 22 642 306 385)
Attachment 1 – House Rules
RISK DISCLAIMER
Our dwellings reside on working farms, and as such, there are important risks to be aware of, including the following:
You may be provided with rules specific to your stay, which may include but are not limited to indicating where you are/ are not permitted to go. You agree to abide by any rules and not enter any unrestricted or fenced-off areas.
You must not interact with any animals (including livestock and wildlife). There is strictly no entering of the livestock pens permitted at any time or feeding any animals.
Please leave gates as you found them (i.e. close them behind you if they were closed) to prevent animals escaping / entering.
There are vehicles operating throughout the property. Please be aware of vehicles when walking through the property.
Some dwellings and the property in its entirety may include hazards such as unfenced dams, uneven and steep surfaces, which you should exercise particular caution when using or nearby.
Parents or guardians are responsible for supervising their children at all times.
No weapons are permitted on any property or in any dwelling.
GENERAL
Guests and visitors must comply with the booking Terms, and all House Rules.
Guests must notify us of any problems with the dwelling as soon as possible.
Guests should arrive prior to 5PM as our off-grid properties can be difficult to locate during twilight hours. No refunds or credits are applicable if you arrive after dark and cannot locate your site.
OFF GRID
Insects & Wildlife
You accept that you are staying in an off-grid site and that you will likely encounter wildlife, insects, vermin, livestock and/or other animals.
We do not accept any liability (nor will we issue a refund or credit) for the visits of any insects, livestock, vermin or wildlife, including, but not limited to, cattle, kangaroos, wallabies, wombats, birds, flies, midges, mosquitoes, spiders, snakes, ticks, leeches and rodents.
Guests agree to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the dwelling and surrounding property clean, and securing all personal items. You are not permitted to harm the land or the natural habitat of any wildlife in any way. Neither, are we liable for any personal injury due to animals, wildlife, insects or bugs.
CLEANING
By you:
Before your departure from staying with us, you accept that you are responsible for leaving the site clean, as well as taking all of your rubbish with you.
You are required to remove any rubbish or unreasonable mess created by you in or around the site.
Failure to reasonably clean the site before your departure will result in an immediate $40 charge to you for the extra time incurred by our farm managers.
Failure to remove rubbish after your stay will result in an immediate $35 charge to you per bag.
CAMPFIRES
We may ban any fires at any time beyond any local fire ban. Any guest who lights a fire when a fire ban has been imposed will be removed from the property and will immediately incur a $2,000 fine.
If fires are permitted, they must be contained within the designated fire pit. By choosing to light a fire, you accept the responsibility to comply with all fire regulations and for mitigating any risks to the dwelling, property, people and animals.
If it is windy, you must not light a fire under any circumstances.
Standard fire regulations are as follows:
When lighting fires, you must only use the designated fire pits.
Ensure there is no debris within 2 metres of the fire.
Completely extinguish the fire before leaving the firepit at any time.
Under no circumstances leave any fire unattended, including at night.
Please familiarise yourself with fire regulations in the state of the dwelling you are visiting.
New South Wales: http://www.rfs.nsw.gov.au/
National standards: https://afdrs.com.au/
EXTREME WEATHER CONDITIONS
We will not offer any credit or refund if the site is available but you are unable to make it due to extreme or inclement weather conditions at your home or en route to the dwelling you have booked.
PARKING
All of our dwellings are located on rural land with varying access conditions.
To ensure the safety of our guests and the conservation of the natural environment, you are required to park your vehicle at the designated parking area. Failure to adhere to the parking parameters outlined by us severely risks the condition of the land, as well as the safety of you and your vehicle.
In the event you fail to park in the designated parking area at your dwelling and become bogged, you will immediately incur a $150 fee for one of our trusted caretakers to assist with retrieving your vehicle should they be available.
Failure to follow access instructions outlined by us prior to your booking may result in damage to your vehicle. Any costs associated with the damage to your vehicle will be incurred by you at your own expense. You may also be liable for any costs associated with the damage to the property by your vehicle in the event you fail to use the designated parking area.
AGE
All minors under the age of 18 years of age must be accompanied by a parent or legal guardian.
Under no circumstances are underage individuals permitted to consume alcohol or partake in illicit activity. We are not responsible for underage drinking and violations of this policy will result in immediate expulsion from the premises without refund, and involvement with law enforcement.
FOOT-AND-MOUTH DISEASE
As we are a working farm situated in rural NSW, we have taken precautions to ensure the protection of our land partner’s livestock.
Affecting the health of hoofed animals only (cattle, horses, sheep and goats), foot-and-mouth disease poses a significant risk to Australia’s livestock industry.
Any guest staying with us must disclose if they are returning from any area with an outbreak of foot and mouth disease within 72 hours of their booking with us.
Due to the risk that disease can pose to us and our livelihood if you have disclosed that you have returned from any such area within 72 hours from the commencement of your stay, we will take immediate action to relocate you or amend your stay.
Failure to disclose your travel will result in heavy fines.
NOISE
Guests & visitors must not create noise that is offensive or a nuisance to occupiers of neighbouring properties or other guests of Jarabin especially between 9pm – 8am. Offensive or nuisance noise is prohibited and may result in termination of permission to occupy the property, eviction, and loss of rental fees paid under the Terms.
DEPARTURE ARRANGEMENTS
Please read instructions in the final confirmation email regarding check in and check out arrangements. Failure to check-out at the agreed upon checkout time will result in a charge of an additional night’s fees.
EMERGENCY CONTACT
In the event of an emergency please call 000 for fire, ambulance or police.
Please email us on hello@jarabin.com.au for all other non-emergency matters.
Attachment 2 – Pet Terms and Conditions
To ensure the safety and conservation of the land at all of our locations, we have a standard set of terms and conditions (Pet Terms and Conditions) for those who wish to bring their pet to a pet-friendly property.
You are responsible for reading and understanding all policies pertaining to pet-friendly homes. Failure to adhere to these terms will result in action taken by Jarabin.
Please read the following Pet Terms and Conditions before booking with your pet.
TYPES OF PETS
Only cats and dogs are permitted pets. Any other pet must be requested by you and approved by us prior to booking.
WILDLIFE SAFETY
You must take care with all wildlife and livestock on the premises. We strictly prohibit interaction between any wildlife or livestock and your pet.
Liability:
We are not liable for injury or loss of your pet during your stay.
You are responsible for your pet’s safety and whereabouts throughout your stay with us.
Seasonal Baiting:
Please carefully read all communication provided by us before embarking.
In some regional areas, local councils occasionally allocate wild dog baiting in certain farms across the country.
During these times, we will communicate this information if and when it is provided to us.
You are responsible for reading and understanding all communication provided.
RESPONSIBILITIES
You are responsible for understanding and adhering to the following before booking with your pet:
All pets must be on a leash while on the property. Leashes must not exceed 2m in length.
All pets must be supervised at all times and must not be left unattended.
You are responsible for providing all food and amenities.
You are responsible for cleaning up any waste or droppings made by the pet throughout the booking. This extends to the entire property, not just the immediate parameter of your site. You are responsible for any additional cleaning costs where you have left the site in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the site being left in an unacceptable condition will result in a $40 charge and any failure to remove rubbish will result in a $35 charge per bag.
You must ensure that their pets are free from parasites and fleas. Failure to do so will incur heavy fines due to the risk to wildlife and livestock on each property.
You are liable for any damages to the property, surrounding land, landowner assets and damage to or loss of animals (including livestock and wildlife).
You will be immediately evicted from the property if the pet is deemed noisy, disruptive or aggressive at any time.
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Terms & Conditions – Shop Beef
Welcome to our website, www.jarabin.com.au. We are Jarabin Pty Ltd (ABN 22 642 306 385), trading as Jarabin. By accessing our site or engaging with our social media accounts, you agree to these Terms & Conditions. You will also be consenting to our Privacy Policy, available on our website. Please read these terms carefully, and if you do not agree with them, cease use of our site immediately.
These terms can be updated at our discretion at any time by publishing a revised version on our website. It is your responsibility to check our site regularly to ensure you are aware of any changes. Content on this site can also be altered without prior notice. While we strive to ensure the accuracy of the information provided, we do not guarantee that the site will be fully up-to-date and are not liable for any inaccuracies. By accessing our site, you are granted a non-exclusive, royalty-free, revocable, non-transferable license to use the site in accordance with these terms. Any unauthorized use of the content is strictly prohibited unless written consent is provided by us.
COVID-19 COMPLIANCE
We prioritise safety and adhere to all relevant COVID-19 guidelines. We comply with all state and territory requirements, particularly those relating to contractors and home deliveries.
FORBIDDEN ACTS
While using our website or any information from it, you must not engage in any unlawful activity or do anything that could harm our business reputation. This includes, but is not limited to, tampering with or modifying our site, transmitting viruses, or using programs that may damage or interfere with our site. You may not interfere with the site’s operation or assist any third parties in doing so.
You are also prohibited from using our content for any commercial purposes, such as competing with our business or using our content for price comparison purposes, scraping, or crawling.
The content of this site is protected by intellectual property laws, and your use does not grant you any rights to it. You are not permitted to copy, reproduce, redistribute, or create derivative works based on our content without our prior written consent.
EXTERNAL LINKS & THIRD-PARTY SITES
Our site may contain links to external websites. We do not endorse or control these sites and are not responsible for their content. We may, at any time, suspend or cease operations of our website or block users at our discretion.
We make no warranties regarding the completeness, accuracy, or suitability of the content on our site. We do not guarantee uninterrupted access to our site or that it will be error-free. You use our site at your own risk, and we are not liable for any damages, losses, or expenses arising from the use of our site or its content.
INDEMNITY & LIMITATION OF LIABILITY
By using our site, you agree to indemnify and hold Jarabin Pty Ltd harmless from any liability or claims arising from your use of the site. We are not responsible for any damages, including but not limited to data loss, website outages, or inaccuracies in the content provided. If any part of these Terms is found to be invalid, it may be revised or removed, and the rest of the agreement will remain in effect.
In the event of a dispute, you agree to first attempt to resolve it amicably with us within 14 days of notice. If the dispute is not resolved within 28 days, either party may seek litigation. These terms are governed by the laws of New South Wales, and you submit to the exclusive jurisdiction of the courts of New South Wales.
TERMS OF SALE:
When placing an order through our site, you agree to the following terms of sale:
Subscription Plans: You may subscribe to our recurring Beef Packs or other subscription services.
One-Time Purchases: You may also make individual, one-time purchases as offered through our site.
ORDERS
(a) Subscription Plans
At times, we may offer recurring orders known as Subscription Plans, where we provide a range of different plans for ongoing deliveries of our eco-friendly products, including optional add-ons or one-time products for purchase.
When you subscribe to a Subscription Plan, you acknowledge and agree to the following:
Billing: By subscribing, you authorize us (via our third-party payment processor) to charge your selected payment method at the frequency you chose during the initial purchase. This recurring charge will continue until your subscription is canceled or suspended.
Cancellation: You may cancel your subscription at any time, provided you give us at least 2 days' notice before the next billing date. For example, if your subscription is billed on the 20th of each month, cancellation must be done by the 18th. If cancellation occurs within 2 days of the next billing date, it will take effect after the upcoming payment.
Request Method: Cancellations must be made online through your account or via email to hello@jarabin.com.au.
Non-Acceptance of Cancellations by Phone: Please note, cancellations cannot be processed over the phone.
(b) One-Time Purchases
Our one-time purchases are available and are subject to availability. Once an order is placed, it is processed immediately and cannot be cancelled.
One-time orders can be offered in conjunction with promotional partners. Please refer to the respective partner’s Terms & Conditions for further details.
ORDER PROCESSING
Orders are processed and delivered on specified days. Please refer to our delivery schedule for more information.
PAYMENT & BILLING INFORMATION
By providing a valid payment method, such as a credit card, you represent and warrant that you are authorised to use this payment method. You authorise Jarabin Pty Ltd or its third-party payment processor to charge the method for all purchases, including Subscriptions or one-time products.
If payment cannot be processed, or if any charge is reversed, we may:
Suspend or cancel any undelivered orders,
Retry charging your payment method, or
Use lawful means to collect any outstanding amounts.
It is your responsibility to keep your payment information up to date. Failure to do so does not constitute cancellation of any orders.
PRICING, PRODUCT AVAILABILITY & SUBSTITUTIONS
All prices listed on our site are in Australian dollars, inclusive of taxes and additional charges. We reserve the right to modify our subscription offerings and prices at our discretion, without prior notice.
If pricing changes affect your current subscription or purchase, you will be notified at least 3 days in advance via email. By continuing to receive services after this notice, you accept the revised charges, unless you cancel before the applicable cutoff date.
We strive to ensure all advertised products are available. However, due to the nature of farming, some items may be subject to seasonal availability. Due to product availability, we may need to make substitutions in your orders, including ingredients or entire products, without prior notice. We aim to deliver high-quality items, but given market conditions, substitutions may be necessary from time to time. If you are not satisfied with a substitution, please contact us at hello@jarabin.com.au.
DELIVERIES
Together with on farm pickups, we deliver across select regions in New South Wales, ACT, Queensland and Victoria. Please check our delivery areas before placing an order. It is the customer’s responsibility to provide accurate delivery information.
You are responsible for inspecting your products upon delivery, including checking their freshness and temperature. We recommend using a thermometer to ensure perishable items are at the appropriate temperature (below 5°C).
In the event that any product appears unsuitable for consumption, please contact us immediately with photos for assessment. We advise that perishable items be refrigerated upon arrival to maintain quality.
If you are unavailable when your delivery arrives, please leave delivery instructions, such as a designated safe spot, to ensure your items remain at the correct temperature. We use insulated packaging, and typically, products remain fresh for several hours, depending on weather conditions and location.
In cases of delays, please inspect your delivery and reach out to us immediately with any concerns. We may issue a refund or credit if we cannot deliver on time.
RETURNS POLICY
At Jarabin Pty Ltd., we take great pride in providing high-quality, fresh meat products to our customers. Given the nature of our products as perishable items, we adhere to the following return policy:
Quality Guarantee:If you are not satisfied with the quality of the product received, please contact us within 24 hours of delivery. We require photographic evidence to assess the issue and will offer a replacement or refund if the product is found to be defective.
Incorrect or Incomplete Orders:
In the event of an incorrect or incomplete order, please notify us within 24 hours of delivery. We will endeavour to rectify the issue as quickly as possible, either through sending the missing item(s) or arranging a partial refund.Incorrect Shipping Address:
If you provide an incorrect shipping address or fail to retrieve your delivery, we cannot guarantee the condition of the product and will not offer a refund. Ensure your address is correct when placing the order.Cancellation Policy:
Once the order has been processed and billed, cancellations cannot be actioned. Due to the perishable nature of our products, we cannot accept cancellations beyond this period.Non-Returnable Items:
Due to health and safety regulations, we cannot accept returns on our perishable meat products once they have been delivered.Refunds:
Any refunds will be processed to the original method of payment within 7-10 business days of the confirmed request.
OUR LIABILITY
Our liability is limited to the preparation, refrigeration, and delivery of the product as per the terms outlined above. Any loss, damage, or injury arising from events beyond our control, including improper handling after delivery, is at your own risk. We disclaim liability for such incidents.
CHANGES TO TERMS
Jarabin Pty Ltd. reserves the right to modify these terms at any time. Continued use of our service will be deemed as acceptance of these changes.
By placing an order with Jarabin Pty Ltd., you agree to our Return Policy and Terms of Service. If you have any queries regarding our policies, please contact us for clarification.