Terms & Conditions – Farm Stay “CampSite” Accommodations
DISCLAIMERS & DISCLOSURES
You are responsible for your own safety throughout your stay with us.
Do not, under any circumstances approach any animals, leave food outside unattended, leave a campfire unattended bring any weapons, or take part in any illegal activity throughout your stay.
We are not liable for any personal injury or damage to personal property. This is inclusive of any damage incurred to your vehicle as a result of exposure to unpredictable inclement weather or rural road conditions.
Our total liability under these Terms is limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim and neither party is liable for consequential or indirect loss.
You are responsible for reading all communication addressed to you from us. This includes but is not limited to all access instructions, parking instructions, electricity, water and gas conservation throughout your off-grid stay with us. Failure to read all communication may result in vehicle damage or over-consumption of necessary resources throughout your stay.
INTRODUCTION
Please read our terms and conditions set out below (Terms), including our House Rules (Attachment 1) and, as applicable, our Pet Terms and Conditions (Attachment 2), before booking a stay with us. In these Terms, “we”, “us” “our” means Jarabin Pty Ltd (ABN 22 642 306 385), “you” or “your” means the person, organisation or entity that books a stay with us, and any guests staying with you.
These Terms form the agreement under which we will supply our stays to you. Please read these Terms carefully. By booking a stay with us, you indicate that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms.
If you have any questions, please contact us before booking a stay, by using the contact details below.
BOOKING STAYS
You may book a stay from us by booking on the Hipcamp website or contacting us directly via our website (“Site). You must be at least 18 years old to make a booking. We may, at our discretion, accept or reject any booking of a stay, for any reason. If we accept your booking, a confirmation email will be sent to you by us. It is your responsibility to check the booking details (including, in particular, the details of your stay).
Your booking will be complete, on your payment of the fees for the stay in accordance with these Terms, and any payment terms set out on the Site.
CANCELLATION, BOOKING CHANGE & NAME CHANGE POLICY
Our booking change, cancellation and name change policy is as follows, where you cancel your stay, request a change to your stay or request a name change on your booking:
2 days before arrival = full refund but unfortunately, no refund can be made for any no shows or bookings that are cancelled after that time.
All change requests must be emailed with the information you are requesting to change. If you are unable to make your stay, the cancellation policy will apply.
Once a booking is confirmed, any cancellation or change to the booking made by the guest will be subject to our cancellation policy. We regret that we cannot offer refunds or credits for any changes of mind you might make at the location or for any early departures. In the event that a guest fails to arrive on the scheduled date of arrival, the full amount of the reservation will be charged and no refund will be issued.
PAYMENT
The fees are determined by the stay that you have selected during the booking process and as further particularised on the Site. The fees for your stay must be paid in full prior to the commencement of your stay with us. You must use a credit card in your own name.
The payment methods we offer are set out on the Site. We may offer payment through a third party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
No payments made by promotional vouchers, Gift Cards, Service NSW vouchers or for firewood, kayak or any other additions can be exchanged for cash or transferred to another guest under any circumstances, regardless of booking cancellation.
You are liable for all costs and charges arising as a result of these Terms. You authorise us to debit funds from your credit or debit card for all costs and charges incurred and for any other liability owed by you to us under these Terms (including, without limitation, loss or damage to the fixtures, fittings, inventory, dwelling or property, postage of lost item, cleaning fees, rubbish disposal and tow fees).
RESCHEDULING OR CANCELLATION BY US
We will notify you as soon as possible if we need to cancel or reschedule a stay, and we will use our best endeavours to reschedule the stay at an alternate start date or location that is agreed between you and us.
If we cancel a stay because of events or circumstances beyond our reasonable control:
prior to the start date of the stay, we will offer a free change to another nearby stay of equal value or you will receive a credit of any fees that have been paid by you; and
during your stay, at our reasonable discretion (based on the event or circumstance) you may be offered the option of late checkout or a credit to be used towards a future stay with us.
YOUR CONDUCT
During your stay, you must cooperate with us, and comply with the House Rules, as set out at Attachment 1 to these Terms, and any instructions or directions given to you by us.
You also acknowledge and agree that:
your stay is for recreational and holiday purposes only and that any excessive noise, anti-social behaviour, illegal acts, parties or functions of any kind are not permitted;
the number of occupants during your stay must not exceed the number of guests set out in your booking and that any additional guests must be agreed in advance by us and may be subject to additional fees (not including infants under the age of 2);
we take no responsibility for any of your actions, incidents or damage or loss of your personal property during your stay;
you are responsible for any additional cleaning costs where you have left the site in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the dwelling being left in an unacceptable condition will result in a $40 charge or more and any failure to remove rubbish will result in a $35 charge per bag;
your failure to park your vehicle in the designated parking area at your dwelling may result in damage to your vehicle and in the event your vehicle becomes bogged, you may be required to pay a $150 towing fee (if organised by us) or potentially much higher if provided by a third party;
while smoking is permitted we expect you to take due care to avoid fire risk and subject to any fire bans in place during your stay.
You agree to indemnify us for any losses that we may suffer due to your stay, including but not limited to any damage to the surrounding land, animals (including wildlife and livestock) by you or your guests or failure to properly exit the site. Compensation for any damage will be charged directly to you.
If we have reasonable grounds to believe that your conduct breaches any of these Terms, we have the right to request you to leave a stay if in our view your conduct is inappropriate. If we request you to leave a stay on this basis, you must leave immediately and no refund will be made to you.
YOUR COOPERATION
You agree to do all things, and provide us with such information and documentation necessary, and as we reasonably require for us, to be able to process your booking for a stay and to provide the stay to you. This includes, but is not limited to, providing us with your full name, date of birth, contact details and postcode. The information and documentation that you provide to us, must be complete, accurate and correct.
All guests (including adults, children, infants and pets) must be identified in the booking prior to the commencement of your stay with us. Failure to disclose this information may be regarded as trespassing on privately-owned land, resulting in heavy fines by the Landowner to you.
LIMITATION OF LIABILITY
Exclusions: To the maximum extent permitted by law, we exclude all liability, and will have no liability, for:
any acts or omissions of you;
any acts or omissions of any third party;
any event or circumstance beyond our reasonable control;
any information or documentation supplied by you; and
any property loss or damage (including to any of your belongings) or personal injury, loss or death, except where caused by our negligent act or negligent omission.
Neither party will be liable for any consequential or indirect loss.
Limitation: To the maximum extent permitted by law, our total liability arising out of or in connection with these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will be limited to an amount not exceeding the fees paid by you to us for the stay the subject of the claim, provided that this clause will not operate to limit your liability for any indemnities provided in these Terms.
The obligations under this will survive termination of these Terms.
GENERAL
Promotions: We may from time to time issue discount codes or run promotions and competitions on the Site or on social media. The conditions of use relating to any promotion, discount or competition will be set out on the Site.
Compliance with law: You agree to comply with all applicable laws.
Governing Law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
For any questions or notices, please contact us at:
Jarabin Pty Ltd (ABN 22 642 306 385)
hello@jarabin.com.au
Attachment 1 – House Rules
RISK DISCLAIMER
Our dwellings reside on working farms, and as such, there are important risks to be aware of, including the following:
You may be provided with rules specific to your stay, which may include but are not limited to indicating where you are/ are not permitted to go. You agree to abide by any rules and not enter any unrestricted or fenced-off areas.
You must not interact with any animals (including livestock and wildlife). There is strictly no entering of the livestock pens permitted at any time or feeding any animals.
Please leave gates as you found them (i.e. close them behind you if they were closed) to prevent animals escaping / entering.
There are vehicles operating throughout the property. Please be aware of vehicles when walking through the property.
Some dwellings and the property in its entirety may include hazards such as unfenced dams, uneven and steep surfaces, which you should exercise particular caution when using or nearby.
Parents or guardians are responsible for supervising their children at all times.
No weapons are permitted on any property or in any dwelling.
GENERAL
Guests and visitors must comply with the booking Terms, and all House Rules.
Guests must notify us of any problems with the dwelling as soon as possible.
Guests should arrive prior to 5PM as our off-grid properties can be difficult to locate during twilight hours. No refunds or credits are applicable if you arrive after dark and cannot locate your site.
OFF GRID
Insects & Wildlife
You accept that you are staying in an off-grid site and that you will likely encounter wildlife, insects, vermin, livestock and/or other animals.
We do not accept any liability (nor will we issue a refund or credit) for the visits of any insects, livestock, vermin or wildlife, including, but not limited to, cattle, kangaroos, wallabies, wombats, birds, flies, midges, mosquitoes, spiders, snakes, ticks, leeches and rodents.
Guests agree to take appropriate safety measures to prevent negative interactions with wildlife in the area. This includes, but is not limited to, not engaging with wild animals, keeping food out of reach, keeping the dwelling and surrounding property clean, and securing all personal items. You are not permitted to harm the land or the natural habitat of any wildlife in any way. Neither, are we liable for any personal injury due to animals, wildlife, insects or bugs.
CLEANING
By you:
Before your departure from staying with us, you accept that you are responsible for leaving the site clean, as well as taking all of your rubbish with you.
You are required to remove any rubbish or unreasonable mess created by you in or around the site.
Failure to reasonably clean the site before your departure will result in an immediate $40 charge to you for the extra time incurred by our farm managers.
Failure to remove rubbish after your stay will result in an immediate $35 charge to you per bag.
CAMPFIRES
We may ban any fires at any time beyond any local fire ban. Any guest who lights a fire when a fire ban has been imposed will be removed from the property and will immediately incur a $2,000 fine.
If fires are permitted, they must be contained within the designated fire pit. By choosing to light a fire, you accept the responsibility to comply with all fire regulations and for mitigating any risks to the dwelling, property, people and animals.
If it is windy, you must not light a fire under any circumstances.
Standard fire regulations are as follows:
When lighting fires, you must only use the designated fire pits.
Ensure there is no debris within 2 metres of the fire.
Completely extinguish the fire before leaving the firepit at any time.
Under no circumstances leave any fire unattended, including at night.
Please familiarise yourself with fire regulations in the state of the dwelling you are visiting.
New South Wales: http://www.rfs.nsw.gov.au/
National standards: https://afdrs.com.au/
EXTREME WEATHER CONDITIONS
We will not offer any credit or refund if the site is available but you are unable to make it due to extreme or inclement weather conditions at your home or en route to the dwelling you have booked.
PARKING
All of our dwellings are located on rural land with varying access conditions.
To ensure the safety of our guests and the conservation of the natural environment, you are required to park your vehicle at the designated parking area. Failure to adhere to the parking parameters outlined by us severely risks the condition of the land, as well as the safety of you and your vehicle.
In the event you fail to park in the designated parking area at your dwelling and become bogged, you will immediately incur a $150 fee for one of our trusted caretakers to assist with retrieving your vehicle should they be available.
Failure to follow access instructions outlined by us prior to your booking may result in damage to your vehicle. Any costs associated with the damage to your vehicle will be incurred by you at your own expense. You may also be liable for any costs associated with the damage to the property by your vehicle in the event you fail to use the designated parking area.
AGE
All minors under the age of 18 years of age must be accompanied by a parent or legal guardian.
Under no circumstances are underage individuals permitted to consume alcohol or partake in illicit activity. We are not responsible for underage drinking and violations of this policy will result in immediate expulsion from the premises without refund, and involvement with law enforcement.
FOOT-AND-MOUTH DISEASE
As we are a working farm situated in rural NSW, we have taken precautions to ensure the protection of our land partner’s livestock.
Affecting the health of hoofed animals only (cattle, horses, sheep and goats), foot-and-mouth disease poses a significant risk to Australia’s livestock industry.
Any guest staying with us must disclose if they are returning from any area with an outbreak of foot and mouth disease within 72 hours of their booking with us.
Due to the risk that disease can pose to us and our livelihood if you have disclosed that you have returned from any such area within 72 hours from the commencement of your stay, we will take immediate action to relocate you or amend your stay.
Failure to disclose your travel will result in heavy fines.
NOISE
Guests & visitors must not create noise that is offensive or a nuisance to occupiers of neighbouring properties or other guests of Jarabin especially between 9pm – 8am. Offensive or nuisance noise is prohibited and may result in termination of permission to occupy the property, eviction, and loss of rental fees paid under the Terms.
DEPARTURE ARRANGEMENTS
Please read instructions in the final confirmation email regarding check in and check out arrangements. Failure to check-out at the agreed upon checkout time will result in a charge of an additional night’s fees.
EMERGENCY CONTACT
In the event of an emergency please call 000 for fire, ambulance or police.
Please email us on hello@jarabin.com.au for all other non-emergency matters.
Attachment 2 – Pet Terms and Conditions
To ensure the safety and conservation of the land at all of our locations, we have a standard set of terms and conditions (Pet Terms and Conditions) for those who wish to bring their pet to a pet-friendly property.
You are responsible for reading and understanding all policies pertaining to pet-friendly homes. Failure to adhere to these terms will result in action taken by Jarabin.
Please read the following Pet Terms and Conditions before booking with your pet.
TYPES OF PETS
Only cats and dogs are permitted pets. Any other pet must be requested by you and approved by us prior to booking.
WILDLIFE SAFETY
You must take care with all wildlife and livestock on the premises. We strictly prohibit interaction between any wildlife or livestock and your pet.
Liability:
We are not liable for injury or loss of your pet during your stay.
You are responsible for your pet’s safety and whereabouts throughout your stay with us.
Seasonal Baiting:
Please carefully read all communication provided by us before embarking.
In some regional areas, local councils occasionally allocate wild dog baiting in certain farms across the country.
During these times, we will communicate this information if and when it is provided to us.
You are responsible for reading and understanding all communication provided.
RESPONSIBILITIES
You are responsible for understanding and adhering to the following before booking with your pet:
All pets must be on a leash while on the property. Leashes must not exceed 2m in length.
All pets must be supervised at all times and must not be left unattended.
You are responsible for providing all food and amenities.
You are responsible for cleaning up any waste or droppings made by the pet throughout the booking. This extends to the entire property, not just the immediate parameter of your site. You are responsible for any additional cleaning costs where you have left the site in an unacceptable condition, in our discretion. Any additional time incurred by our cleaners as a result of the site being left in an unacceptable condition will result in a $40 charge and any failure to remove rubbish will result in a $35 charge per bag.
You must ensure that their pets are free from parasites and fleas. Failure to do so will incur heavy fines due to the risk to wildlife and livestock on each property.
You are liable for any damages to the property, surrounding land, landowner assets and damage to or loss of animals (including livestock and wildlife).
You will be immediately evicted from the property if the pet is deemed noisy, disruptive or aggressive at any time.